Privacy Policy | Fambet Casino

Information we may collect

The information handled by an online casino can vary depending on how you use the website, the services you request and the checks that apply to your account. We seek information that is reasonably relevant to operating the service, meeting legal and security responsibilities, preventing misuse and providing assistance to players.

Account and identity information

When you register or update an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and communications with us. We may also handle information needed to confirm that an account belongs to the person using it. If you contact support, we may keep the content of your request and information used to verify your identity before discussing account matters.

Verification and security information

To support identity, age, account security and anti-fraud checks, we may request or receive verification documents and related information. This may include documents or details used to confirm identity, age, residential information, payment ownership or the legitimacy of account activity. We may also record information about unusual activity, failed checks, account restrictions or responsible gambling interactions where this is necessary to protect players and the service.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment service providers may process payment details directly, and we may receive information needed to confirm, complete or investigate a transaction. Transaction records may be kept for security, accounting, dispute handling or legal compliance.

Device, usage and cookie information

When you use the website, technical information may be collected, including your IP address, browser type, operating system, device information, language settings, approximate location, pages viewed, session activity, referral information and security events. We may also use cookies and similar technologies to remember preferences, maintain sessions, support website functions, understand usage and help detect suspicious behaviour.

How and why information is used

Personal information may be used for the following purposes. The precise use will depend on the information involved and the way you interact with Fambet Casino.

To create, maintain and administer your player account.
To provide casino services, process gameplay activity and display relevant account information.
To process deposits, withdrawals and other account transactions, and to keep accurate transaction records.
To verify identity, age, account ownership and eligibility to use the service.
To carry out anti-fraud, security, risk-management and other required checks.
To detect, prevent and investigate cheating, unauthorised access, payment abuse, suspicious activity and other misuse.
To respond to questions, complaints, technical issues and requests for account assistance.
To communicate about your account, service updates, security matters, transactions and necessary operational information.
To send marketing communications where permitted and where you have provided consent or another valid permission applies.
To improve website performance, functionality, content, user experience and customer support.
To comply with applicable legal, financial, tax, reporting and record-keeping requirements.
To protect the rights, property, safety and security of players, Fambet Casino, service providers and other people.

We may combine information collected from your account, website activity, transactions, support interactions and verification processes where this is reasonably necessary for these purposes. Access to information may be limited to people or providers who need it for their role.

Marketing choices

You may receive promotional communications only where permitted by applicable requirements and your communication preferences. You can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available account preferences or contacting support. Choosing not to receive marketing will not normally affect essential account, security or transaction communications.

Cookies, sharing and security

Cookies and similar technologies

Cookies are small files or similar identifiers placed on your device when you visit a website. Some are needed for core functions, such as keeping you signed in, maintaining a secure session or remembering a setting. Others may help us understand how the website is used, measure performance, personalise features or support marketing preferences.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be retained. Browser controls do not always remove information that has already been collected, so you may also need to contact support about information linked to your account.

When information may be shared

Information may be shared with selected service providers that help operate the website and provide services. These providers may support hosting, technology, payment processing, identity and verification checks, fraud prevention, customer support, communications, analytics, security, professional advice and record management. Providers should receive information appropriate to their function and may only use it according to their service relationship and applicable requirements.

Information may also be disclosed where reasonably necessary to comply with a lawful request, court process or legal obligation; investigate suspected fraud, crime or misuse; protect safety and security; resolve disputes; enforce applicable terms; or protect rights and property. Aggregated or de-identified information may be used for statistical or service-improvement purposes where it cannot reasonably identify you.

Security and international handling

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee absolute security, so you should use a strong, unique password, keep account credentials confidential and contact support promptly if you suspect unauthorised activity.

Some service providers or technology systems may handle information in locations outside Australia. Where this occurs, information may be subject to the laws of the location where it is processed. We take reasonable steps to use suitable providers and protect information when it is handled or transferred.

Your privacy rights and information retention

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of your information, and withdrawing consent to marketing. You may also ask questions about how your information is used or raise a privacy concern.

How to exercise your rights

To make a privacy or data request, contact support@fambetcasino.wtf. Please describe your request clearly and include enough information for us to understand what you need. We may ask you to verify your identity before providing information, making changes or taking action on an account. This helps prevent personal information from being disclosed to the wrong person.

You can use this contact method to request access to your data, correction of inaccurate data, deletion of your data, or withdrawal of consent to marketing. We will review each request and respond within a reasonable timeframe. Some requests may be limited where information must be retained, where responding could affect another person's rights, or where a lawful exception applies. If we cannot take the requested action, we will explain this in general terms where permitted.

Retention and account closure

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. The retention period may depend on the type of information, why it was collected, security and dispute needs, and applicable record-keeping responsibilities.

Closing an account does not always result in immediate deletion of every record. Some account, identity, verification, payment and transaction records must be kept for a period required by law even after an account is closed. Other information may be deleted, anonymised or securely disposed of when it is no longer needed, subject to technical, legal and legitimate business requirements.

Updates to this policy

We may update this Privacy Policy when our services, practices or privacy requirements change. The updated version will apply from the date it is published on the website, unless a different date is stated. We encourage you to review this page from time to time. If a change is material, we may provide an additional notice where appropriate.